Last updated: 23 July 2025
Thank you for shopping with Soft Echoes, a sacred space for storytelling, soulful design, and poetic expression. We’re honoured to send our creations your way and want you to know exactly what to expect.
1. Shipping Timeline
Pre-Orders (e.g. Speak to the Wind)
📦 Expected Shipping Date: October 1, 2025
If you’ve pre-ordered a product, shipping will begin on or just after this date. You’ll receive an email notification once your order is on its way.
In-Stock Items (e.g. colouring books, prints, etc.)
Orders are typically processed within 3–5 business days of purchase. You’ll receive tracking or delivery confirmation as soon as your order ships.
2. Shipping Locations
We currently offer shipping within:
- Kenya
- Selected countries across Sub-Saharan Africa
- Other international destinations (depending on logistics availability)
🌍 If you’re ordering from outside Kenya and aren’t sure if we ship to you, please contact us at [email protected] before placing your order.
3. Shipping Costs
Shipping rates are calculated at checkout based on your delivery location. We aim to keep our rates affordable while ensuring your order is handled with care.
Occasionally, we offer free or discounted shipping promotions—keep an eye out!
4. Delivery Time Estimates
Once dispatched, estimated delivery times are:
- Within Nairobi: 1–3 business days
- Rest of Kenya: 3–7 business days
- International: 7–21 business days (subject to customs delays)
Please note that delivery times are estimates and may be affected by courier schedules, holidays, or unforeseen delays.
5. Tracking & Confirmation
You will receive a confirmation email when your order is shipped. If tracking is available for your shipment, we’ll include the tracking number or link in your email.
6. Delivery Issues or Delays
If your order hasn’t arrived within the expected time frame, please:
- Check your email for any tracking details
- Contact your local delivery provider if tracking shows it was delivered
- Reach out to us at [email protected] and we’ll investigate
We’ll always do our best to ensure your order reaches you safely.
7. Lost, Damaged, or Incorrect Orders
If your order arrives damaged or incorrect:
- Contact us within 5 days of delivery at [email protected]
- Include your order number and clear photos of the item(s) and packaging
- We’ll either replace the item or offer store credit/refund, depending on the situation
8. Customs & Import Duties (for international orders)
International customers are responsible for any customs fees, taxes, or import duties that may apply upon delivery. Soft Echoes is not liable for any additional charges imposed by your country’s customs regulations.
9. Questions?
We’re here to help!
For any shipping-related questions, contact us at: