Last updated: 23 July 2025
Soft Echoes (“we,” “our,” “us”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit or make a purchase from https://softechoes.selar.com.
1. Information We Collect
When you interact with our store, we may collect the following personal data:
- Contact Information: Name, email address, shipping and billing addresses, phone number
- Payment Information: Payment method details (processed securely via Selar or other third-party processors; we do not store your full card data)
- Order Details: Products purchased, order history, delivery preferences
- Device Data: IP address, browser type, device type, and browsing behaviour on our store (collected via cookies)
2. How We Use Your Information
We collect and use your information to:
- Process and fulfill your orders
- Send order confirmations and updates
- Communicate with you about products, updates, or offers (with your consent)
- Improve our website, product offerings, and customer experience
- Detect and prevent fraud or unauthorized activity
3. How We Share Your Information
We respect your privacy and will never sell your data.
We may share your data with:
- Trusted service providers who support payment processing, order fulfillment, or email communication (e.g. Selar, payment gateways)
- Legal authorities when required to comply with applicable laws or protect our rights and safety
All third-party partners are required to maintain strict confidentiality and only use your data as instructed.
4. Cookies
Our website uses cookies to:
- Remember your cart items
- Help you navigate efficiently
- Understand how you use the site so we can improve it
You may disable cookies through your browser settings, but doing so may affect your experience on our website.
5. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access the data we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data (unless legally required to retain it)
- Withdraw consent to marketing communications at any time
- Lodge a complaint with your local data protection authority (if applicable)
To exercise any of these rights, contact us at [email protected].
6. Data Security
We use reasonable security measures (encryption, secure servers, access controls) to protect your personal data. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, including legal and accounting obligations. If you’d like us to delete your data, please email us.
8. Children’s Privacy
Our store is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
9. International Users
If you are accessing our site from outside Kenya, please note that your data will be processed and stored in accordance with Kenyan law. By using our services, you consent to this transfer.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Updates will be posted on this page with the revised date.
11. Contact Us
If you have any questions about this policy or your personal data, contact us at: